Resources
People - Tangata
The
best way to build a phenomenal business is to have staff and team members that
genuinely want to serve. Whether it is serving the clientele or serving the
people they work with, an attitude that's based on helping others will build
envy worthy cultures in an organization.
People need and enjoy interaction with others, and being in a communication rich role such customer facing means you get to interact with others on a daily basis – making this a very rewarding career for those who enjoy talking to, helping and providing a service to others, making connections with customers. People come into hospitality for this very connection.
People - Social
Social hospitality is all about making people feel welcomed and part of a community, whether that be customers or colleagues. Outside of the work environment, these connections can form social groups and friendships. This can enhance the working relationship or be detrimental when relationships become strained. Hospitality people are often defined as ‘people’ people.
Especially in customer facing roles. This means they are the sort of people who like and seek, the customer interaction, problem solving, caring, sorting and genuinely being interested in their customers experience. There are daily opportunities to interact with people from all walks of life – and that includes co-workers. This isn’t a business where staff congregate around the water cooler each day for a few stolen moments of socialising. They work closely together on a daily basis.
People – Development
The
hospitality industry allows development – both professionally and as a person.
Not only improvement with professional skills already possessed, but with time
and commitment the opportunity to learn others due to the variety of
colleagues, clients and situations that will put staff to the test.
Hospitality
is dynamic: and enjoyable. All the different responsibilities and it does not
stop with the customer-facing part. Reliance on a team to all work in synergy,
with vastly different skill sets and timeframes. Possibly
the most important matter is that staff – take care of people. Experience tells
us that it takes empathy and commitment to put another person’s needs and
desires ahead of your own – while keeping a smile on your face.
